Revista Latinoamericana de Difusión Científica  
Volumen 3  Número 5  
ISSN 2711-0494  
Revista Latinoamericana de Difusión Científica  
Volumen 3 - Número 5  
Julio Diciembre 2021  
Bogotá  Colombia  
Revista Latinoamericana de Difusión Científica  
Volumen 3 Número 5 - ISSN 2711-0494  
Yisel Hernández B. et al. // Improving COVID-19 response: redirecting risk communication  3-8  
Improving COVID-19 response: redirecting risk communication  
efforts towards equity issues  
Yisel Hernández Barrios *  
Luis Fonte Galindo **  
María del Carmen Zabala Argüelles ***  
Dennis Pérez Chacón ****  
ABSTRACT  
Coronavirus disease 2019 (COVID-19) is, to date, the health problem with the highest  
st  
impact in the 21 century. The World Health Organization has recommended several  
prevention and control measures to deal with this pandemic. In this context, social  
communication plays a key role. In this article we argue that the potential of communication  
efforts to close the gaps in the COVID-19 response worldwide won´t be fully accomplished  
until they do address equity-related issues.  
KEYWORDS: COVID-19; pandemic; communication process; equal opportunity.  
*
Center of Research, Diagnosis and Reference, Pedro Kourí Tropical Medicine Institute (IPK);  
Mediodía Km 6 ½, La Lisa Municipality, Havana, Cuba, emails: yhbarrios@ipk.sld.cu;  
*
* Center of Research, Diagnosis and Reference, Pedro Kourí Tropical Medicine Institute (IPK);  
*
** Latin American Faculty for Social Sciences, University of Havana (FLACSO-UH), Havana,  
*
*** Center of Research, Diagnosis and Reference, Pedro Kourí Tropical Medicine Institute (IPK),  
Acknowledgement: The authors would like to thank Yosiel Molina for the critical revision of  
language.  
Recibido: 03/02/201  
Aceptado: 25/03/2021  
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Revista Latinoamericana de Difusión Científica  
Volumen 3 Número 5 - ISSN 2711-0494  
Yisel Hernández B. et al. // Improving COVID-19 response: redirecting risk communication  3-8  
Mejorando la respuesta a la COVID-19: reorientación de los  
esfuerzos de comunicación de riesgos hacia cuestiones de equidad  
RESUMEN  
La enfermedad del Coronavirus 2019 (COVID-19) es, hasta la fecha, el problema de salud  
de mayor impacto en el siglo XXI. La Organización Mundial de la Salud ha recomendado  
varias medidas de prevención y control para hacer frente a esta pandemia. En este  
contexto, la comunicación social juega un papel clave. En este artículo argumentamos que  
el potencial de los esfuerzos de comunicación para cerrar las brechas en la respuesta a la  
COVID-19 en todo el mundo no se logrará por completo hasta que no aborden los  
problemas relacionados con la equidad.  
PALABRAS CLAVE: COVID-19; Pandemia; Proceso de comunicación; Igualdad de  
oportunidades.  
Coronavirus disease 2019 (COVID-19) is, to date, the health problem with the  
highest sanitary, socioeconomic and political impact in the current century (Walker et al.,  
2
020). Its recent emergence and rapid worldwide distribution; the exponential rates of  
infection and mortality; the high proportion of asymptomatic cases; and the urgent need to  
reduce significantly social mobility and interaction throughout the world, have put health  
and political systems on alert (WHO, 2020a; 2020b). The World Health Organization  
(WHO) has recommended several measures to deal with COVID-19, namely to increase  
health system capacity; to implement physical distancing and lockdown; to improve clinical,  
epidemiological and laboratory protocols; to identify, isolate and care for positive cases and  
their contacts; to promote the correct use of personal protection equipment; and to provide  
the right information at the right time to the right people through trusted communication  
channels (WHO, 2020a).  
Communication efforts in the current pandemic focus on the production of culturally  
competent and context-specific risk communication messages for behavioral impact (WHO,  
2
020c; 2020d). This approach has proved essential for the development of and compliance  
with public health adaptive social measures at different phases (i.e., preparedness,  
response and recovery) and at all implementation levels. However, we argue that the  
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Revista Latinoamericana de Difusión Científica  
Volumen 3 Número 5 - ISSN 2711-0494  
Yisel Hernández B. et al. // Improving COVID-19 response: redirecting risk communication  3-8  
potential of communication efforts to close the gaps in the COVID-19 response worldwide  
won´t be fully accomplished until they do address equity-related issues.  
One of the peculiarities of COVID-19 is that it affects everyone regardless of age,  
sex, and socioeconomic status; thus, the entire global population is susceptible. High-  
income countries report very high incidence and fatality rates, while a similar scenario is  
observed in middle and low-income countries where poverty and other social inequities are  
more evident (WHO, 2020b). However, the pandemic has immediate negative effects for  
socially disadvantaged people. Individuals living in conditions of poverty and overcrowding  
are at greater risk because they lack basic resources like drinking water, disinfection  
products and personal protection equipment. Similar situations may face the  
undocumented, immigrants, unemployed, prisoners, and people working in the informal  
sector, either those who have had this status prior to the pandemic or as a consequence of  
it. The elderly, homeless people and persons with disabilities are not just struggling with  
greater health risks. Due to social distancing, they are also likely to be less capable of  
supporting themselves in isolation; unable to find safe shelter; or to survive without vital  
support and advocacy, respectively (Nations, 2020).  
Likewise, the implementation of the recommended measures varies according to the  
income level of countries and the governments’ interests. Within countries there are also  
inequities between regions, provinces and municipalities, as poorer regions have fewer  
resources and could do less than richer regions. Access to health care is not always  
guaranteed for everyone and health systems collapse due to the high number of  
hospitalizations.  
Equity gaps mentioned above, are of different kind and are expressed in relation to  
several dimensions acting at both individual and territorial levels. These dimensions  
overlap and create an interdependent system of discrimination and disadvantage, called  
intersectionality, which shapes individuals´ behaviors (Etherington et al., 2020). To  
intervene effectively in the COVID-19 response, a communicational perspective needs to  
take into account equity dimensions and their intersectionality. This has been  
recommended in guidelines and technical briefs (WHO, 2020d); but in practice, it is under-  
addressed in current risk communication initiatives. In the remaining of this article, we  
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Revista Latinoamericana de Difusión Científica  
Volumen 3 Número 5 - ISSN 2711-0494  
Yisel Hernández B. et al. // Improving COVID-19 response: redirecting risk communication  3-8  
illustrate the implications of the above for the whole communication process related to the  
disease.  
The reception, decoding and understanding of information, and the mechanisms to  
trigger behavioral changes are expressed in a differentiated manner according to equity  
dimensions and intersecting categories at individual level (e.g., age, gender,  
socioeconomic status). Communication strategies are being challenged by mediations.  
These refer to the contexts and conditions in which meaning is provided in the reception  
process and can include cultural, institutional, technological and situational aspects  
(
Orozco, 2020). Gender, social class and place of residence are few examples of  
individuals’ characteristics that mediate their access, preferences and the way they interact  
with the media. These characteristics might also facilitate or hamper the understanding or  
accomplishment of COVID-19 measures.  
For instance, “Stay-at-Home”, one of the most frequently promoted behaviors  
worldwide, has confined individuals at home regardless of their gender, income, occupation  
and responsibilities. Therefore, not those who have better working and financial conditions,  
but who have stable jobs and carry out adaptive tasks are in a better position to deal with  
the economic impact resulted from confinement. Indeed, adopting this behavior has  
different connotations according to the social categories that individuals concurrently  
occupy. What would be the alternative message to those for which the confinement is not  
economically feasible or a safe choice? This would be the case of women in charge of  
single-parent families and people unstable housed, living in overcrowding conditions or  
victims of domestic violence, respectively. Communication efforts should promote  
behaviors to stop the virus spread and save lives; but at the same time these behaviors  
should be meaningful and practical for people.  
Raising the perception of actual and potential risk in the general population, and in  
vulnerable individuals and population groups is one of the main calls in the current  
pandemic (WHO, 2020c; 2020d). Criteria to determine COVID-19 vulnerability have  
included mainly biological and epidemiological aspects. Consequently, messages highlight  
elderly and people with comorbidities as the most vulnerable. However, an intersectional  
analysis would allow identifying conditions that shape vulnerability patterns. For example,  
women have an increased risk of exposure to the disease due to their caregiver role and  
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Revista Latinoamericana de Difusión Científica  
Volumen 3 Número 5 - ISSN 2711-0494  
Yisel Hernández B. et al. // Improving COVID-19 response: redirecting risk communication  3-8  
as the majority of the health workforce. Indeed, women are more than three-quarters of the  
health professionals reported with the infection worldwide (PAHO, 2020). On the contrary,  
men have a higher risk of severity due to the comorbidities associated to the intersecting  
dynamic of sex, gender and age (Fonte et al., 2020). Comorbidities which are subject of  
discrimination and stigmatization such as HIV/AIDS, in synergy with other marginalized  
identities (e.g., drug users, sex workers, LGBTQ+ community), influence adopting certain  
health behaviors, exposure to risk and access to quality health services. Similarly,  
vulnerability of elderly could be reinforced by precarious economy, illiteracy, disabilities and  
exclusion situations (e.g. racial/ethnic, immigrants).  
Risk communication initiatives for COVID-19 tend to assume that being at risk  
automatically implies perceiving the risk; which is not always the case. As a result, there  
are key audiences that are not sufficiently targeted; such as health decision-makers,  
managers and providers, among others. The high number of ill and dead health  
professionals due to COVID-19 in some settings suggests insufficient medical  
infrastructure and poorly trained staff. In such cases, communication efforts could fail at not  
increasing health professional capacities and risk perception; and not advocating for  
providing adequate personal protection equipment and for assuring timely working shifts for  
the frontline health personnel.  
Last but not least, civil servants and other social actors involved in COVID-19  
response implement local policies and strategies in a differentiated manner according to  
their knowledge, access to information, sensitivity to the topic and the characteristics of  
their territories, among other factors. Territorial characteristics such as governance,  
organization of services, population density, industrial development and communication  
capacities and resources could also bias the way information/communication is  
constructed, transmitted and spread.  
To sum it up, communication efforts that do not recognize COVID-19 equity-related  
issues, are prone to reinforce stereotypes and stigmatization patterns, reproduce  
preexisting inequities and, consequently, limit or reduce drastically their potential  
behavioral impact on people with an increased vulnerability to the disease. Therefore, we  
encourage decision makers and health professionals from all the countries affected by the  
pandemic to revisit and redirect their current communication strategies towards equity  
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Revista Latinoamericana de Difusión Científica  
Volumen 3 Número 5 - ISSN 2711-0494  
Yisel Hernández B. et al. // Improving COVID-19 response: redirecting risk communication  3-8  
issues if needed. A more equitable response, will contribute mitigating the unfavorable  
health outcomes in individuals, groups and territories with socioeconomic, cultural, sanitary  
or political disadvantages.  
Conflict of interests: None declared.  
Founding: This article didn´t have any financial found.  
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